Terms of Service

Version 2.0 · Last updated: October 20, 2026

These Terms of Service ("Terms") govern access to and use of the website socialscore.io (the "Website") and of the SocialScore services (the "Services") provided by DSNTech LTD, company reg. no. 207337125, registered seat Mladost 2, Sofia, Bulgaria ("SocialScore", "we", "us"). Part A applies to everyone who visits the Website. Parts B to F apply to the business that creates an account or uses the Services ("Customer"). Please read them carefully.

1. DEFINITIONS#

1.1 In these Terms:

(a) "Account" means the account created by Customer to access the Services.

(b) "Authorized User" means a person whom Customer allows to access the Services on its behalf, including by invitation through the Services.

(c) "Acceptable Use Policy" means Section 8 of these Terms.

(d) "Anonymised Statistics" means statistics created in accordance with Section 3.3 of the DPA, which contain no personal data and identify neither an individual nor Customer.

(e) "Check" means one query of an identifier through the API, the dashboard or any integration of the Services. Each Check is counted as one unit under the Plan.

(f) "Confidential Information" means any non-public information disclosed by one party (the "Discloser") to the other (the "Recipient") in connection with these Terms, in any form, that is marked as confidential or that would reasonably be considered confidential by its nature or the circumstances of disclosure.

(g) "Custom Agreement" means an agreement for the Services individually negotiated and signed by SocialScore and Customer, including a master services agreement.

(h) "Customer Data" means all data, including personal data, that Customer or its Authorized Users provide to SocialScore in connection with the Services. Data Signals, Anonymised Statistics and Feedback are not Customer Data.

(i) "Data Signals" means the informational outputs of the Services, such as risk indicators, fraud flags, a breach exposure flag, digital presence and public profile indicators, and marketing segments.

(j) "Documentation" means the documentation of the Services available at https://socialscore.io/customer-intelligence-layer-solution-documentation/, as updated from time to time.

(k) "DPA" means the SocialScore Data Processing Agreement available at https://socialscore.io/data-processing-agreement/.

(l) "DORA Addendum" means the SocialScore DORA ICT Services Addendum, where signed by Customer.

(m) "Fees" means the fees payable by Customer under the Plan or the Order.

(n) "Feedback" means suggestions, comments and ideas about the Website or the Services provided by Customer or its Authorized Users.

(o) "Order" means the order summary that Customer accepts when it selects a Plan and pays online, or an order form signed by both parties.

(p) "Plan" means the subscription plan selected by Customer, with the price, the number of included Checks and the other conditions published on the pricing page of the Website or stated in the Order.

(q) "Sanctions Regimes" means the economic or financial sanctions and trade embargoes of the European Union, the United Nations, the United Kingdom and the United States.

(r) "Services" means the SocialScore platform as provided from time to time, including the dashboard, the API, the SocialScore Pixel, platform integrations and modules, the MCP interface and the in-app AI assistant.

(s) "Subscription Term" means the period for which Customer is entitled to use the Services under the Plan or the Order.

(t) "Third-Party Services" means services, platforms or content provided by a third party, including those that Customer connects to the Services.

PART A - USE OF THE WEBSITE#

2. WEBSITE#

2.1 Anyone may browse the Website for information about SocialScore. Content on the Website is general information. It is not legal, financial or other professional advice.

2.2 The Website, its content, design and trademarks are owned by SocialScore or its licensors. You may view and print pages for your own information. You may not copy, scrape, crawl, harvest data from or redistribute the Website or its content without our prior written consent.

2.3 The Website may link to third-party websites. We do not control them and are not responsible for their content, privacy practices or availability.

2.4 Our Privacy Policy (https://socialscore.io/privacy-policy/) and Cookie Policy (https://socialscore.io/cookie-policy/) explain how we process personal data of Website visitors.

2.5 The free tools on the Website are provided as they are, for information only, and may be changed or withdrawn at any time.

PART B - THE AGREEMENT#

3. CONCLUSION OF THE AGREEMENT#

3.1 Business use only. The Services are offered only to businesses for their professional activity, not to consumers. The person who accepts these Terms confirms that they are at least 18 years old and authorised to bind Customer.

3.2 Online acceptance. Customer concludes the agreement by registering an Account and accepting these Terms and the DPA, each by ticking its own checkbox. SocialScore records the version of each document, the date and time of acceptance and the user who accepted it, and makes the accepted versions available to Customer in its Account and by email. An Order is concluded when Customer accepts the order summary and the first payment succeeds, or when an order form is signed by both parties.

3.3 Contract documents and order of precedence. The agreement between SocialScore and Customer consists of the following documents. In the event of a conflict, each prevails over the documents listed after it: (a) a Custom Agreement, if any; (b) the Order; (c) the DPA, on matters of personal data protection; (d) the DORA Addendum, on matters governed by Regulation (EU) 2022/2554, if signed; (e) these Terms, including their Schedules; and (f) the Documentation. Terms in a purchase order or other document issued by Customer do not apply.

3.4 Declared use case. When registering, Customer declares whether it will use the Services for fraud prevention, marketing insight, or both, and confirms the Acceptable Use Policy. Customer shall update its declaration in its Account before using the Services for another permitted purpose.

3.5 Verification. SocialScore may verify Customer's company details, including against public trade registers and Sanctions Regimes, and may refuse or close an Account if the information is incorrect or the verification raises legal or security concerns.

3.6 Written form. The parties agree that documents accepted electronically under these Terms and notices sent by email constitute written form.

PART C - THE SERVICES#

4. THE SERVICES#

4.1 Description. The Services return Data Signals about identifiers submitted by Customer (email address, phone number, country code) and, where Customer installs the Pixel, analytics of visits to Customer's websites. The Services are described in the Documentation.

4.2 Signals, not decisions. Data Signals are informational and probabilistic indicators compiled from publicly available sources, contracted data providers and public profile checks. They are not credit scores, creditworthiness assessments or decisions about any person. Customer makes its own decisions and is responsible for them, including by providing meaningful human review where a decision may produce legal or similarly significant effects for a person.

4.3 Licence. Subject to these Terms and payment of the Fees, SocialScore grants Customer a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to use the Services and the Documentation during the Subscription Term, for Customer's internal business purposes and within the limits of the Plan.

4.4 Data handling. The Services operate by default in Pass-Through Mode. Storage Mode is available at Customer's choice. A hashed log of each Check is kept for 30 days. Details are set out in the DPA.

4.5 Changes to the Services. SocialScore develops the Services continuously and may change them. SocialScore shall not materially reduce the core functionality of a paid Plan during the current billing period, and shall give reasonable notice of material changes.

4.6 Free plans, trials, pilots and beta features. Free plans, trials, pilots and features marked as beta are provided as they are, without service levels or support commitments, and may be changed or ended at any time. One trial or pilot is allowed per Customer.

4.7 AI assistant. The Services include an AI assistant that tells users they are interacting with an AI system. Its answers may be incomplete or inaccurate, are provided for information only and are not legal, financial or other professional advice.

4.8 Third-Party Services. Customer may connect the Services to Third-Party Services, such as advertising platforms, e-commerce platforms, email marketing tools or messaging tools. When Customer exports or sends data to a Third-Party Service, that transfer is made on Customer's instruction and under Customer's responsibility as controller, and the third party's own terms apply. SocialScore is not responsible for Third-Party Services.

4.9 Support and service levels. SocialScore provides support in accordance with Schedule 2 and the service levels in Schedule 1.

5. CUSTOMER RESPONSIBILITIES#

5.1 Account and Authorized Users. Customer shall provide accurate and current information, keep login credentials confidential and secure, and use strong passwords. Customer is responsible for all activity under its Account and for the acts of its Authorized Users, and for the equipment, software and connections it uses to access the Services and their security. Customer shall notify SocialScore without delay of any suspected unauthorised access. SocialScore may reset or block credentials for security reasons and shall notify Customer promptly.

5.2 Customer Data. Customer is responsible for the lawfulness, accuracy and relevance of Customer Data and for having a valid legal basis and providing the notices required by law, including under Articles 13 and 14 GDPR. Customer shall obtain consent where its use requires it, including consent for the Pixel under Article 5(3) of Directive 2002/58/EC and its national implementation, as further set out in Section 8.8 of the DPA. Customer shall not submit special categories of personal data or identifiers that it knows or should know belong to persons under 18 years of age.

5.3 Decisions and regulatory compliance. Customer is solely responsible for decisions it makes using Data Signals and for its own compliance with the laws that apply to its business, including Article 22 GDPR, its obligations as a deployer under Regulation (EU) 2024/1689, and consumer protection, financial services and anti-discrimination law.

5.4 Sanctions. Customer represents that neither Customer, its affiliates nor their owners, directors or officers are subject to Sanctions Regimes or owned or controlled by or acting for a sanctioned person, and shall notify SocialScore immediately of any change.

6. DATA PROTECTION#

6.1 The DPA forms part of these Terms and is accepted together with them. SocialScore processes personal data in Customer Data as Customer's processor in accordance with the DPA.

6.2 SocialScore may create and use Anonymised Statistics in accordance with Section 3.3 of the DPA. SocialScore owns all rights in Anonymised Statistics.

6.3 SocialScore processes the personal data of Customer's representatives and Authorized Users, and of Website visitors, as controller in accordance with its Privacy Policy.

6.4 Customers that are financial entities within the meaning of Regulation (EU) 2022/2554 may request the DORA Addendum.

PART D - ACCEPTABLE USE#

7. PERMITTED PURPOSES#

7.1 Customer may use the Services and Data Signals only for fraud prevention and for marketing insight in relation to its own actual or prospective customers, in accordance with its declared use case.

8. ACCEPTABLE USE POLICY#

8.1 Prohibited uses of Data Signals. Customer shall not use the Services or any Data Signal, directly or indirectly:

(a) to assess the creditworthiness of natural persons, to establish or support a credit score, or to predict affordability, repayment or default, including for buy-now-pay-later, instalment, leasing, overdraft or credit-limit products, or as an input to any credit model or credit decision rule;

(b) to decide on, price or limit insurance, employment, housing, education or access to public services;

(c) as the sole or determining factor in a decision producing legal effects or similarly significantly affecting a natural person, without meaningful human review;

(d) to infer special categories of personal data or to target natural persons on the basis of a vulnerability, such as age, financial difficulty or gambling behaviour;

(e) to locate, monitor or profile natural persons for third parties, for background checks or employee screening, or in relation to persons with whom Customer has no actual or prospective customer relationship;

(f) in relation to identifiers that Customer knows or should know belong to persons under 18 years of age;

(g) to resell or redistribute Data Signals or to build a competing database, product or service; or

(h) without a valid legal basis and the required notices, or otherwise in breach of applicable law, including sanctions, consumer protection and anti-discrimination law.

8.2 Use of the platform. Customer shall not, and shall not allow anyone to:

(a) use the Website or the Services for any unlawful or fraudulent purpose;

(b) copy, modify, create derivative works from, distribute or remove proprietary notices from the Website, the Services or the Documentation;

(c) access the Website or the Services to build or help build a competing product or service; competitors may only create an Account with SocialScore's prior written consent;

(d) interfere with, disrupt or attempt to gain unauthorised access to the Website, the Services or the systems on which they run, circumvent any security or usage limit, or carry out security testing, brute-force or denial-of-service attacks without SocialScore's prior written consent;

(e) reverse engineer, decompile or disassemble the Services, except to the extent permitted by law;

(f) scrape, crawl or harvest data from the Website or the Services, or access the Services other than through the interfaces SocialScore provides;

(g) register Accounts by automated means, or use multiple Accounts, trials or pilots to circumvent the Plan;

(h) use the Services for cryptocurrency mining or other resource-intensive tasks unrelated to their purpose;

(i) send spam or transmit viruses or other harmful code; or

(j) use the Services other than for Customer's internal business purposes, or make them available to third parties, unless agreed in writing.

8.3 Enforcement. SocialScore may monitor use of the Services for compliance with this Acceptable Use Policy. A breach of Section 8.1 or of Section 5.4 entitles SocialScore to suspend the Services immediately and to terminate the agreement with immediate effect, without prejudice to Section 13.

PART E - COMMERCIAL TERMS#

9. FEES AND PAYMENT#

9.1 Fees. Customer pays the Fees set out in its Plan or Order. Standard prices and conditions are published on the pricing page of the Website. Individual offers are set out in the Order.

9.2 Checks. Each Check counts as one unit under the Plan. The Checks included in a subscription are available during the billing period for which they are paid. Additional Checks are purchased online as an additional package or, where agreed in the Order, invoiced at the end of the month.

9.3 Payment. Subscription Fees are payable in advance for each billing period. For online orders, Customer pays by card through SocialScore's payment provider and authorises recurring charges for renewals and for Fees due under the Plan. Invoices issued for additional Checks or other agreed items are payable by bank transfer within 10 working days of the invoice date, unless the Order states otherwise. SocialScore issues electronic invoices to the email address in the Account.

9.4 Currency and taxes. All Fees are in euro (EUR) and exclude VAT and other applicable taxes, which Customer pays in addition.

9.5 No refunds. Fees paid are non-refundable, except where these Terms, the DPA or applicable law provide otherwise. SocialScore may grant a refund at its discretion.

9.6 Late payment. If a payment fails or an amount is overdue, SocialScore shall notify Customer. If Customer does not pay within 10 business days of that notice, SocialScore may suspend the Services until payment is received and may charge interest at the statutory rate under Bulgarian law.

9.7 Fee disputes. Customer shall notify SocialScore in writing of any disputed Fees within 10 days of the invoice date. The parties shall cooperate in good faith to resolve the dispute promptly.

9.8 Fee changes. SocialScore may change the Fees or their calculation with at least 30 days' notice by email. The change applies from the next billing period after the notice period. Customer may cancel before the change takes effect.

10. TERM, CANCELLATION AND TERMINATION#

10.1 Subscription Term. The Subscription Term runs for the billing period of the Plan, usually one month, and renews automatically for successive periods of the same length unless cancelled.

10.2 Cancellation by Customer. Customer may cancel at any time in its Account or by email to office@socialscore.io. Cancellation takes effect at the end of the current billing period, until which Customer keeps access. Fees already paid for the current billing period are not refunded.

10.3 Termination by SocialScore for convenience. SocialScore may terminate the agreement with at least 30 days' written notice, with effect at the end of the billing period in which the notice period expires.

10.4 Suspension and immediate termination. SocialScore may suspend the Services immediately, and may terminate the agreement with immediate effect by notice, if: (a) Customer breaches Section 5.4 or Section 8.1; (b) Customer commits a material breach of these Terms that is not cured within 30 days of notice; (c) payment remains overdue under Section 9.6; (d) suspension is necessary to prevent a security incident or serious harm to the Services or third parties; or (e) continued provision would breach applicable law or an order of a competent authority. SocialScore shall limit any suspension to what is necessary and shall restore the Services when the reason for it ceases.

10.5 Effect of termination. On termination, Customer's right to use the Services ends and all Fees accrued up to the termination date become due. Customer Data is deleted or returned in accordance with Section 10.3 of the DPA.

10.6 Survival. Sections 6, 8.3, 9, 10.5, 11, 12, 13, 14 and 16 survive termination, together with any other provision that by its nature is intended to survive.

11. CONFIDENTIALITY#

11.1 The Recipient shall use the Discloser's Confidential Information only to perform or exercise its rights under the agreement, protect it with at least reasonable care, and disclose it only to its and its affiliates' employees, contractors and professional advisers who need to know it and are bound by equivalent confidentiality obligations.

11.2 These obligations do not apply to information that (a) was known to the Recipient or publicly available, including from open sources, without restriction at the time of disclosure; (b) becomes public other than through a breach of these Terms; (c) is received from a third party without a confidentiality obligation; or (d) is developed independently by the Recipient.

11.3 The Recipient may disclose Confidential Information where required by law, a court or a competent authority, after informing the Discloser where legally permitted.

11.4 On request, the Recipient shall return or destroy the Discloser's Confidential Information, except for copies kept under legal obligations or standard backup procedures, which remain confidential.

12. INTELLECTUAL PROPERTY AND FEEDBACK#

12.1 SocialScore and its licensors own all rights in the Website, the Services, the Documentation and Anonymised Statistics, including all improvements to them. No rights are granted except those expressly set out in these Terms.

12.2 Customer owns Customer Data. Customer grants SocialScore a non-exclusive, worldwide, royalty-free right to use Customer Data during the agreement solely to provide the Services to Customer and as permitted by the DPA.

12.3 SocialScore owns all rights, including intellectual property rights, in the Data Signals and in any other data derived from Customer Data and provided to Customer as part of the Services. SocialScore grants Customer a non-exclusive, non-transferable, perpetual licence to use the Data Signals delivered to it for its internal business purposes, in accordance with the Acceptable Use Policy. This allocation of rights does not affect Customer's position as controller of any personal data contained in Data Signals under the DPA.

12.4 SocialScore may use Feedback freely and without obligation to Customer.

PART F - RISK ALLOCATION AND GENERAL PROVISIONS#

13. WARRANTIES, DISCLAIMERS AND INDEMNITY#

13.1 Each party warrants that it has the right and authority to enter into the agreement. SocialScore shall provide the Services with reasonable skill and care, consistent with prevailing industry practice.

13.2 Data Signals are based on online information that changes over time and may be incomplete or outdated. SocialScore does not warrant the accuracy, completeness or fitness for a particular purpose of any Data Signal, persona or prediction, or that the Services will be uninterrupted or error-free. The Services are a decision-support tool and must not be the sole basis for a decision affecting the legal rights of a natural person. Except as expressly stated in these Terms, the Website and the Services are provided as they are and as available, to the extent permitted by law.

13.3 Customer shall indemnify SocialScore against all claims of third parties, including data subjects and authorities, and against all reasonable costs, including legal fees, arising from (a) a breach of Section 5.2, 5.4 or 8.1, or (b) Customer's use of the Services in breach of applicable law. SocialScore shall notify Customer promptly of any such claim and allow Customer to participate in its defence.

14. LIMITATION OF LIABILITY#

14.1 Neither party is liable for indirect or consequential loss, including loss of profit, revenue, business, goodwill or data, or for losses arising from decisions made by Customer using Data Signals.

14.2 Each party's total liability arising out of or in connection with the agreement is limited to the Fees paid or payable by Customer in the 12 months before the event giving rise to the claim.

14.3 For claims arising from a breach of the DPA or of data protection law, each party's total liability is limited to twice the amount in Section 14.2. This limit replaces, and does not add to, the limit in Section 14.2 for such claims.

14.4 Each party bears any administrative fine imposed on it by a supervisory or other competent authority.

14.5 The limits in Sections 14.1 to 14.3 do not apply to Customer's payment obligations or to Customer's obligations under Sections 8.1 and 13.3.

14.6 Nothing in the agreement limits or excludes liability that cannot be limited or excluded under applicable law, including liability for intent or gross negligence under Article 94 of the Bulgarian Obligations and Contracts Act, or the rights of data subjects under Article 82 GDPR.

15. PUBLICITY#

15.1 SocialScore may name Customer or use its logo as a customer reference only with Customer's prior written consent and in accordance with Customer's brand guidelines. Any press release about the relationship requires the approval of both parties.

16. GENERAL PROVISIONS#

16.1 Independent parties. The parties are independent contractors. Nothing in the agreement creates a partnership, joint venture, agency or employment relationship.

16.2 Assignment. Customer may not assign or transfer the agreement without SocialScore's prior written consent, which shall not be unreasonably withheld. SocialScore may assign the agreement to an affiliate or to a successor in a merger, acquisition or sale of all or substantially all of its business, with notice to Customer.

16.3 Force majeure. Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including failures of utilities, telecommunications or hosting providers, natural disasters, epidemics, war, civil unrest, strikes or acts of authorities. The affected party shall notify the other and use reasonable efforts to resume performance. This Section does not apply to payment obligations.

16.4 Notices. Notices are given by email to the email address in the Account or, for SocialScore, to office@socialscore.io, and for data protection matters to dpo@socialscore.io. Operational notices may also be given within the Services.

16.5 Changes to these Terms. SocialScore may amend these Terms. SocialScore shall give at least 30 days' notice by email of material changes. If Customer does not agree, it may terminate the agreement before the change takes effect, and SocialScore shall refund any prepaid Fees for the period after termination. Continued use after the change takes effect constitutes acceptance. Previous versions of these Terms are available on request.

16.6 Severability and waiver. If any provision is held invalid or unenforceable, it shall be limited to the minimum extent necessary and the remaining provisions remain in effect. A failure or delay in exercising a right is not a waiver of it.

16.7 Entire agreement. The documents listed in Section 3.3 constitute the entire agreement between the parties regarding the Services and supersede all prior agreements and understandings on that subject.

16.8 Language. These Terms are made in English. If a translation is provided, the English version prevails.

16.9 Governing law and jurisdiction. These Terms and any dispute arising out of or in connection with them, including non-contractual disputes, are governed by the laws of Bulgaria, without regard to its conflict of laws rules. The courts of Sofia, Bulgaria have exclusive jurisdiction. The parties shall first try to resolve any dispute in good faith by contacting each other.

SCHEDULE 1 - SERVICE LEVELS#

1. Availability. The Services shall be available 99% of the time, measured monthly, excluding scheduled maintenance announced in advance, maintenance requested by Customer, and downtime caused by outages of third-party connections, utilities or other events beyond SocialScore's reasonable control. Blocking of traffic by SocialScore in accordance with these Terms is not downtime.

2. Service credits. For each period of 60 or more consecutive minutes of downtime, Customer receives a credit of 5% of the monthly Fees, with no more than one credit per day and total credits in any calendar month not exceeding the Fees for one week. Downtime begins when Customer notifies SocialScore of it and ends when availability is restored.

3. Claims. To receive a credit, Customer must notify SocialScore in writing within 24 hours of the downtime. Credits are applied to the next invoice and cannot be exchanged for cash.

4. Sole remedy. Service credits are Customer's sole and exclusive remedy for unavailability of the Services.

5. Exclusions. This Schedule does not apply to free plans, trials, pilots or beta features.

SCHEDULE 2 - SUPPORT#

1. SocialScore provides technical support by email to office@socialscore.io on Bulgarian business days, from 9:00 to 17:00 Eastern European Time.

2. SocialScore uses commercially reasonable efforts to respond to support requests within one business day.

3. Support does not cover free plans, trials, pilots or beta features, except as SocialScore decides.

CONTACT#

DSNTech LTD · Mladost 2, Sofia, Bulgaria · Company reg. no. 207337125

General and support: office@socialscore.io · Data protection: dpo@socialscore.io